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Some products—particularly wall-mounted Vertical Living systems—require basic installation for stability and safety. Installation requirements are clearly listed on each product page.

Many FelinaForge products are designed with renters in mind, including compact systems and starter kits. For wall-mounted items, customers are responsible for ensuring installation complies with lease agreements.

We accept returns of unused, uninstalled products within the return window specified on our Returns Policy page. Products must be returned in original condition and packaging.

For safety and hygiene reasons, installed or used products—including litter-related items—are generally not eligible for return. Please review product pages carefully before installation or use.

For order, shipping, or product questions, please contact our customer support team via the contact information listed on the website.